|About Us This web site is owned and operated by Extreme Quads Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
Extreme Quads Ltd
Fleet Road Industrial Estate
Phone: 01406 420002
Fax: 01406 425138
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
Before placing an order via our shop, if you are unsure or need any further information please contact via email or telephone, where we will be happy to help you. When you shop on our web-site, please enter all the personal information which is required by the customer to be correct. We promise to treat all your personal information as confidential.
We accept all major Visa and MasterCard. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, or send us a cheque payable to 'Extreme Quads'.
Lincolnshire., PE11 1ST
Account No. 62143085
Sort Code: 55-50-36
International Bank Account Number: GB36NWBK55503662143085
Branch Identifier Code: NWBKGB2L
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Smaller items will be sent via Royal Mail 1st Class or for more bulky items will be sent via a courier where a signature is required upon delivery - a tracker number will be given if requested. All items must be paid for in full before leaving. Collection in person is free of charge. If your item/s is damaged upon delivery, please contact asap via email or telephone on: 01406 420002|
If any items have been ordered incorrectly, we are happy to send you the correct part providing that an arrangement have been made between both parties, we do not charge any extra re-stocking fee, but are unable to refund any postage costs.
If you require your quad to be delivered to you, there will be a charge for delivery. All road legal and off road quads will be send via our courier on a 2 working day and a signature will be required upon delivery. We aim to dispatch and deliver all road legal quads within a maximum of 3 working days, providing all documents are in place and that you 'the customer' can provide an insurance document to enable us to register the quad for you. If finance is required this can take upto 5 working days.
All prices shown on our web-site are inclusive of VAT at 20%
|Delivery Schedule We aim to despatch and deliver all spare parts within 3 working days, subject to availability on all ordered placed via the internet or phone before 5pm Monday and Friday. Ordered placed on Saturday and Sunday will be processed on the next working day. International orders are generally received within 10 working days depending on which courier.|
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. If you are unhappy with your purchase, please contact us on: 01406 420002 where we will be happy to help and try and resolve the situation.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01406 420002 International +44 1406 420002 or fax us on 01406 425138 or write to us at Extreme Quads Ltd, Unit 5, Fleet Road Industrial Estate, Holbeach, Lincolnshire., PE12 8LY ENGLAND|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order within 7 working days of receiving your order for a full refund, providing we have been notified. You can contact us by email, telephone or writing quoting the order number supplied to you. Your refund will be paid back into your account within 30 days. All goods returned back to us at Extreme Quads Ltd at your own cost. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition and unused.
Our returns address:
Extreme Quads Ltd
Fleet Road Industrial Estate
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.